Frequently Asked Questions

Below is a list of FAQs that will assist you during and after your e-voucher purchase. If a question is not answered below, fill in the "I need more help!" form and we will get back to you as soon as possible.

How do I create an account?
Why do I need an account?
How do I recover my lost password?
How do I redeem my e-Vouchers?
If I buy vouchers for a Waterfront Charters cruise, how long are they valid for?
What do I do if my online payment failed?
How do I download my e-Vouchers?
Which card facilities does ShopWFC support?
What is your age policy in relation to ticket prices?
Are toddlers free on all Waterfront Charters cruises?
If toddlers are free aboard a cruise, do they also need vouchers?
Can I book and pay for a specific vessel on a specific day?
You advertise a ‘Sunset Champagne Cruise’. What happens if it’s cloudy or raining?
What is the difference between the Sunset Champagne Cruises and the Champagne Cruises?

I need more help!

If your question was not answered in the FAQs above, complete the form below and we will get back you as soon as possible.


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