Frequently Asked Questions

Below is a list of FAQs that will assist you during and after your e-voucher purchase. If a question is not answered below, fill in the "I need more help!" form and we will get back to you as soon as possible.

How do I create an account?

Why do I need an account?

How do I recover my lost password?

How do I redeem my e-Vouchers?

If I buy vouchers for a Waterfront Charters cruise, how long are they valid for?

What do I do if my online payment failed?

How do I download my e-Vouchers?

Which card facilities does ShopWFC support?

What is your age policy in relation to ticket prices?

Are toddlers free on all Waterfront Charters cruises?

If toddlers are free aboard a cruise, do they also need vouchers?

Can I book and pay for a specific vessel on a specific day?

You advertise a ‘Sunset Champagne Cruise’. What happens if it’s cloudy or raining?

What is the difference between the Sunset Champagne Cruises and the Champagne Cruises?

I need more help!

If your question was not answered in the FAQs above, please email us at 

You can also chat with one our sales consultant using the Live Chat feature at the bottom right of your screen. - If not availible, leave a message and we'll get back to you. 

Scroll to top