Frequently Asked Questions

Below is a list of FAQs that will assist you during and after your e-voucher purchase. If a question is not answered below, fill in the "I need more help!" form and we will get back to you as soon as possible.

How do I create an account?

You are automatically assigned an account when you purchase your first voucher. An email will be sent to your inbox with your assigned username and password. Your password can be changed in your Your Account section of this website. If you prefer to register manually, you can do so by visiting our Account Registration page.

Why do I need an account?

Having a Waterfront Charters account makes it easier for us to follow up and track your orders. You will also qualify for our amazing loyalty rewards, specials and discount coupons.

How do I recover my lost password?

Recover your lost password here!

Enter your username or email address in the Reset Password form then click [Get New Password]. You will receive a link to create a new password via email.

How do I redeem my e-Vouchers?

You can reserve your seat by emailing or calling our Bookings Office to requesting a date. Have your e-Voucher’s details handy when contacting the Bookings Office. On the day of Cruise, present a copy of the e-Voucher at the Booking Office at least 30 Minutes before departure to receive your boarding pass for the cruise. Do not go directly to the boat for the cruise as the crew require a boarding pass to allow entry.

Contact Details:

Office Hours: +27 (0) 21 418 3168
Email: enquiries@waterfrontcharters.co.za
Website: www.waterfrontcharters.co.za/contact-us

If I buy vouchers for a Waterfront Charters cruise, how long are they valid for?

All Waterfront Charters Vouchers (with the exclusion of the Combo Packages) are valid for a full 365 days after purchase.
The voucher expiration date for Combo Packages will be highlighted in red just before the “ADD TO CART” button.

What do I do when my order is STUCK on hold?

All on hold & failed orders are deleted after 1 week. So feel free to ignore it. Simply create a new order and try making an online payment again.

Please make sure of your order number if you wish to contact the Head Office regarding a “stuck” order.

What do I do if my online payment failed?
  1. Log in on the website with the username and password that was emailed to you on your first order.
  2. Click on your NAME
  3. Click On Your Orders.
  4. Click on Pay under the Actions column in the row of the failed order.
  5. Review your order.
  6. Click Proceed to PayGenius.
  7. Retry paying for your order.

Once the payment is completed & successful, you will automatically receive your e-vouchers on the email address associated with the logged in account.

How do I download my e-Vouchers?

When you have made a successful purchase of your e-Voucher/s, an “Order Completed” email will be sent your email address used during checkout. This email will contain the e-Voucher/s as a PDF attachment. Each e-Voucher will be its own separate PDF attachment. The Order Completed email will also contain individual links to each corresponding e-Voucher. In addition, you will also be able to download your e-Voucher/s on your Downloads page under the Your Account section. You have to be logged in to access this section. Once logged in, you can click on the Downloads Vouchers link under the Your Accounts menu item.

Which card facilities does Waterfront Charters support?

Waterfront Charters accepts all Visa and Mastercard credit and debit cards for payment of cruises and purchases.

Unfortunately, our systems do not cater for American Express or Diners Club cards.

Please note, it can take up to 48 hours for your payment to reflect on our bank account.

What is your age policy in relation to ticket prices?

Waterfront Charters has three ticket rates: Adult, Children and Toddlers

Adult prices on the website apply to persons over the age of 18 years.
All the Waterfront Charters vessels carry adult lifejackets aboard equivalent to the total passenger capacity of the vessel; this ensures we always have sufficient lifejackets for all guests.

Children are defined as persons from 5 years old to 17 years of age and qualify for the children price.
Some older children will fit into adults lifejackets; for safety reasons, we also carry a number of children lifejackets in addition to the adult lifejackets. If you have questions when boarding please consult a crew member.

Toddlers are regarded as children aged four and under, and this category includes infants. They travel FREE with adults.
We do not have lifejackets for toddlers as they generally cannot be fitted. Toddlers are therefore the responsibility of an accompanying adult, and for safety reasons must stay under their control at all times aboard the vessel.

Are toddlers free on all Waterfront Charters cruises?

Toddlers are always free but are only permitted aboard our motorised cruises. Due to the more extreme nature of sailing cruises, it is deemed unwise for babes in arms and toddlers to be taken aboard our two yachts. Waterfront Charters will always err on the side of safety and put the wellbeing of passengers above all other considerations.

If toddlers are free aboard a cruise, do they also need vouchers?

Yes. Waterfront Charters need to know the exact number of potential and actual passengers aboard any vessel on any trip. This is not only for statistical purposes, it is also an important safety requirement. When booking please purchase vouchers for all potential passengers, regardless of age.

Can I book and pay for a specific vessel on a specific day?

PLEASE NOTE:

You are purchasing an open date e-voucher. You can use this e-voucher on any date – subject to availability – and it makes an ideal present or corporate gift. You can now also use this e-voucher to book in advance on a specific date by contacting our Booking Office by phone/email using the unique number on your e-voucher. You will still have to redeem your e-voucher by presenting a copy of it at our Bookings Office at least 30 minutes before departure to receive your boarding pass for the cruise.

You advertise a ‘Sunset Champagne Cruise’. What happens if it’s cloudy or raining?

On most occasions, we will sail. Whilst a visible sunset would be the best possible aspect of a sunset cruise, Waterfront Charters have no control over the weather! A cruise with or without that visible sunset is still a wonderful experience, and most of our guests are happy to take the trip and enjoy all the other aspects of an Atlantic adventure. The only time we will not sail is if the skipper of the boat deems it unsafe or too unpleasant at sea.

There is an accurate weather forecast page on the Waterfront Charters website: it is worth checking in advance to make sure the weather looks like it is going to fine for your trip. If you are concerned, change the date of your proposed trip.

What is the difference between the Sunset Champagne Cruises and the Champagne Cruises?

Both trips are 90 minutes in duration and both include Sparkling Wine and a cash bar.

Sunset Champagne Cruise

The Sunset Champagne Cruise leaves before Nautical Sunset and is timed to return to harbour in the dark, affording the opportunity to watch a Cape Town Atlantic sunset.

Champagne Cruises

The Champagne Cruise is an earlier cruise that normally leaves two hours before the  Sunset Champagne Cruise, and returns to harbour in daylight prior to sunset. The R50 difference in price is an effort to make the earlier trip more affordable to family groups who are looking for a pre-dinner cruise.

I need more help!

If your question was not answered in the FAQs above, please email us at enquiries@waterfrontcharters.co.za. 

You can also chat with one our sales consultant using the Live Chat feature at the bottom right of your screen. - If not availible, leave a message and we'll get back to you. 

SIGNUP TO GET NOTIFIED OF UPCOMING EVENTS & PROMOTIONS