Frequently Asked Questions

Below is a list of FAQs that will assist you during and after your e-voucher purchase. If a question is not answered below, fill in the "I need more help!" form and we will get back to you as soon as possible.

How do I create an account?

Why do I need an account?

How do I recover my lost password?

How do I redeem my e-Vouchers?

If I buy vouchers for a Waterfront Charters cruise, how long are they valid for?

What do I do if my online payment failed?

How do I download my e-Vouchers?

Which card facilities does ShopWFC support?

What is your age policy in relation to ticket prices?

Are toddlers free on all Waterfront Charters cruises?

If toddlers are free aboard a cruise, do they also need vouchers?

Can I book and pay for a specific vessel on a specific day?

You advertise a ‘Sunset Champagne Cruise’. What happens if it’s cloudy or raining?

What is the difference between the Sunset Champagne Cruises and the Champagne Cruises?

I need more help!

If your question was not answered in the FAQs above, please email us at enquiries@waterfrontcharters.co.za. 

You can also chat with one our sales consultant using the Live Chat feature at the bottom right of your screen. - If not availible, leave a message and we'll get back to you. 

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